We ask that you read this Policy carefully before registering with us or using our website or mobile applications, as it contains important information about how we collect, use, store, and share your personal data.
Auto Logistic Solutions Ltd (“ALS”, “We”, “Us”, “Our”) understands that your privacy is important and that you expect your personal data to be handled lawfully, securely, and transparently. We respect and value the privacy of everyone who visits our website https://www.autologistic.co.uk, uses our mobile application ALS CASE, or engages with our services. We will only collect and use personal data in ways described in this Policy and in accordance with our legal obligations and your rights under UK data protection law.
Auto Logistic Solutions Ltd is a limited company registered in England and Wales under company number 07299447. Registered office: The Exchange, 5 Bank Street, Bury, England, BL9 0DN. VAT No: 106 5022 60.
We are registered with the Information Commissioner’s Office (ICO) under registration number ZA050360.
This Policy explains the purposes for which we collect and process your personal data when you use our services, including the handling of Road Traffic Accident claims, vehicle hire, and related support services.
Your Rights
As a data subject, you have the following rights under the UK GDPR and the Data Protection Act 2018:
- The right to be informed about our collection and use of your personal data.
- The right of access to the personal data we hold about you.
- The right to rectification of inaccurate or incomplete personal data.
- The right to erasure (“the right to be forgotten”). We retain your data for six years, unless a longer period is required by law or for the establishment, exercise, or defence of legal claims.
- The right to restrict processing.
- The right to data portability.
- The right to object to processing, including processing based on legitimate interests.
- Rights relating to automated decision making and profiling.
- The right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve any concerns directly. Please contact us using the details in Section 11.
The Information we will collect is as follows: –
- Name
- Business or Company Name
- Address
- Mobile Number
- Email Address
- Your Current Insurer
- Vehicle Details and Status
- Activity on our Websites, Social Media and Mobile Apps
- IP address, Device Information and Approximate Location
- Telephone Conversations (Call Recordings)
- Information submitted through ALS CASE (documents, images, accident details, updates)
- Any information that we may be required to process your claim.
We will only use this information in certain circumstances please refer to Section 2.
We process personal data only where we have a lawful basis under the UK GDPR. These include:
- Performance of a contract (e.g., managing your claim, providing hire vehicles)
- Legal obligations (e.g., fraud prevention, regulatory reporting)
- Legitimate interests, including recognised legitimate interests under the DPDI Act such as:
- Fraud prevention
- Network and information security
- Crime reporting
- Consent, where required (e.g., marketing communications)
We may use your data for the following purposes:
- Administering our services, including claims handling and vehicle hire
- Responding to your enquiries
- Providing updates through the ALS CASE mobile app
- Internal training and quality assurance
- Fraud prevention and detection
- Complying with legal and regulatory obligations
- Improving user experience and preventing misuse of our systems
- Analysing website and app usage (IP address, device type, browser version, etc.)
You may withdraw consent at any time where consent is the lawful basis for processing.
We may send you marketing communications about our services where you have provided consent or where permitted by law.
You may opt out at any time by:
Service emails (e.g., account access, claim updates) do not include unsubscribe links.
We may share your personal data with trusted third parties where necessary to deliver our services, including:
- Hire Suppliers
- Solicitors
- Garages and Repair Networks
- Engineers and Assessors
- Insurers (see Section 6)
- Fraud prevention agencies
- Law enforcement where required
- IT and cloud service providers
- Regulatory bodies
Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.
To protect our customers and our business, we may share information with fraud prevention and law enforcement agencies. Where false or inaccurate information is provided and fraud is identified, details may be passed to relevant agencies.
Data will only be shared where there is a lawful basis to do so.
Where you instruct us to handle a claim, we may share relevant information with insurers, including:
- Name
- Address
- Postcode
- Video or photographic evidence
- Audio recordings
- Speed and telematics data (where applicable)
- Accident location and date
- Call recordings
We will only share information with insurers where authorised by you or where required by law.
Insurers may also share information with:
- The Motor Insurers’ Database (MID)
- The Claims and Underwriting Exchange (CUE)
- The Motor Insurance Anti‑Fraud and Theft Register
- Law enforcement agencies
Further information about the MID is available at https://www.mib.org.uk.
We treat all personal data with strict confidentiality and implement appropriate technical and organisational measures to protect it.
We use secure transmission methods such as SSL and IPSEC.
We use reputable cloud service providers, including:
Although we take all reasonable steps to protect your data, the internet is not completely secure. You accept the inherent risks of online communication unless caused by our negligence.
You may exercise your rights at any time, including:
- Accessing your data
- Requesting rectification
- Requesting deletion
- Restricting processing
- Objecting to processing
- Requesting a copy of your data
Requests can be made by email or post. We will respond within one month.
Our website and mobile app may contain links to third‑party websites, including:
We are not responsible for the privacy practices of external sites.
If you wish to update or correct your personal information, please contact us at [email protected]. You may make a request verbally or in writing.
For all data protection enquiries, please contact:
Compliance Department
- Email: [email protected]
- Tel: 0161 804 7460
- Post: Auto Logistic Solutions Ltd, 1 Livsey Street, Rochdale, OL16 1SS
We keep this Policy under regular review and may update it from time to time. Where appropriate, we may notify you via website notices, email, or in‑app alerts within ALS CASE. You may be required to accept updated terms before continuing to use our services. Where We do this, we will request that you accept the new terms and or policy by clicking “I accept”
This Policy was last updated on 14 May 2026.
