Complaints

We pride ourselves in providing a fist class service to all our Customers, however if you are dissatisfied in respect to the service you have received our complaints procedure details are as follows:

Any dissatisfaction will constitute as a complaint and you can choose how you wish to contact us either by:-

• Telephone: 0161 509 4590
• Email: [email protected]
• In writing: Auto Logistic Solutions Ltd, 1 Livsey Street, Rochdale, OL16 1SS

We will conduct a thorough investigation within our internal timescales, this investigation will be conducted by a Senior member and someone that is not directly involved in the matter.

• We will send a written acknowledgement of a complaint within five business days of receipt, identifying the person that will be responsible for dealing with your complaint and that person will have the authority to settle your complaint within four weeks.
• We will continue to keep you updated at each stage.

At the end of the four weeks we will send you a response this will be either:

• Final response which adequately addresses the complaint.
• Holding response which explains we are not in a position to resolve and indicate when we will contact you further.

Within eight weeks we will send you a further response confirming that our enquiries are complete and we will share the findings with you.

If you still remain dissatisfied with our response you have the Legal Right to have your complaint heard by the Claims management Ombudsman.

Your complaint to the Claims Management Ombudsman must be made within 6 months of receiving our final response.

Contact Details for Claims Management Ombudsman :

Claims Management Ombudsman
PO Box 6804
Wolverhampton
WV1 9WJ

Tel No: 0300 555 0333

Email: [email protected]

This Policy was last updated on 20 September 2021.